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Frequently Asked Questions

Q) Do you allow SPAM?
A) NO! - Read our anti-spam policy

Q) What is your connection to the Internet?
A) We are connected to a 8GBPS of Bandwidth from Multiple providers like Level3 ATT UUNet. On each machine we have the capacity to burst up to 1000Mbits of data per second.

Q) Do you run Windows NT or Unix?
A) Our servers run Windows 2000 (Fully NT Compatible) and Unix.

Q) Do you support international domains?
A) We are able to host most international domains.

Q) Can I get a dialup account with you?
A) No, we specialize in web hosting. You will need to get dialup access through your local ISP.

Q) What about ASP sendmail stuff?
A) ASPEMail and JMail are supported. CDONTS is also supported.

Q) What is the minimum contract length?
A) There is no minimum contract length.

Q) Do you offer MS-SQL support?
A) Yes, we offer MS-SQL7 database hosting.

Q) Can we see some of the sites you host?
A) Most of our clients are virtual web hosting companies. We respect our clients, which means we do not use them to sell accounts to new customers.

Q) Do you support Java Servlets?
A) Yes.

Q) Do you support JSP (java server pages)?
A) Yes.

Q) Can I send bulk, yet target email using your servers?
A) No. We consider bulk email of any kind to be spam. We do not tolerate spam.

Q) Can I order unlimited storage space?
A) No, but we offer multiple disk space brackets. Check our pricing page for details.

Q) Can I order unlimited bandwidth?
A) No, but we offer multiple bandwidth brackets. Check our pricing page for details.

Q) Can I try out an account for a while before I decide to buy?
A) We do offer a trial for 5 days but this will require your domain .

Q) How many IP addresses do I get?
A) We do not give you an IP. All of the sites we host are mapped to the IP of the server you are hosted on.

Q) Do I get telnet access?
A) No, and with Windows servers, there is no reason you will need telnet access.

Q) Can my POP accounts be xyz@myname.com?
A) Yes. In fact, you can have as many POP accounts as your need within your domain name and within all of the domains you host.

Q) Can I forward all of the email from my domain to one email account?
A) Yes. You can create an account called catchall. That is the account that email will go to if the email is sent to an account name within the domain that does not exist.

Q) Can I set this up so www.mydomain.com and mydomain.com both map to the same place?
A) By default www.domain.com and domain.com always map to the same place.

Q) Can I set it up so that subdomain.mydomain.com would map to a different subdirectory?
A) You can map subdomain.domain.com and somethingelse.com to other URL subdirectories within your account. That functionality is handled through the web control panel.

Q) Do your servers have the runtimes for Visual Basic installed?
A) All of our servers have the VB5/VB6 runtimes installed. Additionally, we have installed most of the ActiveX components that ship with VB5.

Q) Is there any additional fee for using ASP?
A) There is no additional fee for using ASP.

Q) Do I put ASP and Cold Fusion pages in my cgi-bin?
A) No, ASP and Cold Fusion pages never belong in the cgi-bin. Place ASP and Cold Fusion pages in normal document directories.

Q) Error: Connection with Host: header containing unknown local host name
A) That error means that the server config has not been refreshed since the site was added. When you add a new domain, it is perfectly normal to see a 400 error or Under Construction until the server refreshes.

Q) I just created a new ODBC link, but I cannot get it to work.
A) The web control panel lets your create ODBC links and make changes to it. Please validate usernames and passwords..

Q) Do you support VBScript 5 on your servers?
A) We are using the latest version of the MS scripting engine.

Q) I cannot get the FileSystemObject to work. When I try to use it, I get the following error message: ActiveX component can't create object: 'Scripting.FileSystemObject'.
A) FSO is available but cannot write to any directory. Many customers use it. By default Read access is enabled. Write access is disabled. You can instantiate the object but if you want write access let us know directory and it will be enabled. This is for your security only.

Q) Do you guarantee a certain level of uptime?
A) No, we do not guarantee any specific quality of service. Our web service uptime is currently 99.96%.

Q) How long does it typically take for a site to 'go live' after I register the domain with Internic and set up the domain?
A) When you set up a domain with us, it is set up immediately on our main server. The Server configuration details are acquired from the main server four times a day, so it can take up to 6 hours for the c servers to grab the details for the new domain. Internic generally takes 24-48 hours to get new domains ready. Sometimes Internic will take longer than that, but most of the time Internic gets new domain ready in 24-48 hours.

Q) I already have an account how do I upgrade my Account and is there any setup fee ?
A) You can upgrade anytime by sending us an email confirming the upgrade and the package you would like to upgrade to. Your billing will reflect the appropriate pro-rated charges for your old account . Generally upgrades before the 20th(of each month) are billed the whole month as upgraded. There is no charge for upgrading.